Grievance Redressal Committee

The Grievance Redressal Cell (GRC) at AJIET is committed to promptly addressing and resolving concerns, grievances, and complaints raised by both students and staff. This includes matters related to both academic and non-academic aspects within the institution.

Committee Composition:

The Grievance Redressal Committee comprises the Principal, faculty members, and student representatives. The committee is coordinated by a faculty member appointed by the institute administration.

Objectives :

The primary objectives of the Grievance Redressal Committee are as follows:

  • To provide a fair and impartial platform for addressing grievances related to academic and non-academic matters.
  • To ensure prompt and effective resolution of grievances to maintain a harmonious learning and working environment.
  • To uphold transparency and accountability in the grievance redressal process.
  • To safeguard the rights and interests of students and staff members.

Functions:

The Grievance Redressal Committee commits to the following functions:

  • Receiving and registering grievances from students and staff members.
  • Conducting thorough investigations into the grievances received, ensuring confidentiality and impartiality throughout the process.
  • Providing opportunities for complainants and respondents to present their respective cases and evidence.
  • Providing mediation and counseling services to facilitate cooperative resolutions whenever feasible.
  • Recommending appropriate actions or solutions to address the grievances, including disciplinary measures if necessary.
  • Maintaining records of grievances received, actions taken, and outcomes achieved for future reference and analysis.

Scope :

The Committee addresses grievances received in writing from students concerning the following matters:

  • Academic Matters : This includes issues related to the timely issuance of duplicate mark sheets, transfer certificates, conduct certificates, or any other examination-related matters.
  • Financial Matters: This includes concerns regarding dues and payments for various items such as library fees, hostel fees, etc.
  • Other Matters: This category covers grievances related to conditions of sanitation, food preparation, availability of transportation, and any other general concerns students may have.
Statutory Regulations/norms of UGC/VTU/AICTE/ AJIET

Committee Members :

Name Position Phone Number Email
Dr. Shantha Kumari K,
HOD - Mathematics
Coordinator +91 9480025089 shantha@ajiet.edu.in
Dr. Amarnath Shetty,
Professor - Civil
Member +91 9880398861 amarnathshetty2003@gmail.com
Mr. Prakash K Shetty,
Associate Professor - ECE
Member +91 9845791721 shettyprakashk@ajiet.edu.in
Dr. Nithesh K,
Assistant Professor - Mechanical
Member -- --
Mrs. Divya P,
Assistant Professor - ISE
Member -- --
Mrs. Sharon C. D'Souza,
Assistant Professor - CSE
Member -- --
Mrs. Suchitha K,
Assistant Professor - Physics
Member -- --
Mrs. Nishmitha G Shetty,
Assistant Professor - Mathematics
Member -- --
Mrs. Namratha Kumari,
Assistant Professor - Chemistry
Member +91 8105832998 namratha@ajiet.edu.in
Grievance and Redressal 2023-2024 Click Here
Grievance and Redressal 2022-2023 Click Here
Grievance and Redressal 2021-2022 Click Here
Grievance and Redressal 2020-21 Click Here
Grievance and Redressal 2019-20 Click Here
Grievance and Redressal 2018-19 Click Here

Policy Details:

  • The committee ensures that its grievance redressal mechanisms are easily accessible to all students and staff members. Grievances can be submitted through various channels, including online platforms, email, written submissions, or in-person meetings with committee members.
  • Student Grievance Redressal Portal:
    This portal is specifically designed for students to submit their grievances online. Students can access the portal using the provided URL and follow the instructions to register their grievances. Grievances submitted through this portal will be reviewed and addressed by the Grievance Redressal Committee in accordance with the institute's policies and procedures.
  • Staff Grievance Redressal Portal:
    This portal is dedicated to staff members for submitting their grievances electronically. Staff members can visit the provided URL and follow the prompts to submit their grievances. Grievances submitted through this portal will be reviewed and addressed by the appropriate authorities within the institute.
  • Students are also encouraged to email their grievances to grc@ajiet.edu.in. Grievances submitted via email should include relevant details and documentation to facilitate effective resolution.
  • WhatsApp Submission: Alternatively, students may submit their grievances via WhatsApp to the designated coordinator or any other committee members. Grievances sent via WhatsApp should provide concise information and may include supporting evidence if available.
  • Written complaints can also be dropped in designated suggestion boxes placed at strategic locations across the campus. These suggestion boxes provide a confidential and convenient means for students to submit their grievances.
  • Upon receiving grievances, the Grievance Redressal Committee will promptly assess each complaint, considering its merits and the gravity of the situation on a case-by-case basis. The committee will conduct a thorough review to determine the appropriate course of action.
  • Students who require assistance or guidance in submitting their grievances may approach any committee member during working hours. Committee members will be available to provide support and address any queries or concerns regarding the grievance redressal process.
  • All grievances are handled with the utmost confidentiality to protect the privacy and dignity of the parties involved. Information related to grievances is shared only on a need-to-know basis within the committee.
  • The committee is committed to addressing grievances promptly within a defined timeframe to minimize disruption and inconvenience to the parties involved.
  • The grievance redressal process is conducted in a fair, transparent, and impartial manner, ensuring that the rights of both the complainant and the respondent are respected and upheld.
  • The Grievance Redressal Committee operates in compliance with the relevant regulations and guidelines prescribed by regulatory bodies such as the UGC and AICTE.

NOTE:

  1. Email your grievance to grc@ajiet.edu.in
  2. WhatsApp to the coordinator or any other committee members.
  3. Drop written complaints in designated suggestion boxes on campus.
  4. Committee members will promptly address each complaint, assessing its merits and the gravity of the situation on a case-by-case basis.
  5. Approach any committee member during working hours for assistance

Disciplinary Action:

Depending on the nature and severity of the grievance, the Grievance Redressal Committee may recommend disciplinary action against the responsible party. Disciplinary measures are implemented in accordance with the rules and regulations of AJIET and may include warnings, fines, suspension, or expulsion, as deemed appropriate.

The cooperation of all students and staffs is essential in upholding a positive and supportive campus environment.

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